Hoults Doors stands behind our products. As part of our Terms and Conditions, Hoults Doors provides the following warranty:
Hoults Doors Warranty
- 17.1 Subject to the conditions of warranty set out in clause 2 Hoults warrants that if any defect in any workmanship, prehanging or installation provided by Hoults becomes apparent and is reported to Hoults within five (5) years of the date of delivery (time being of the essence) then Hoults will either (at Hoults’ sole discretion) replace or remedy the defect and allowance must be made by the Customer that Hoults may visit the Worksite to effect repairs to any claimed defect or remove the doors for Hoults to take back to Hoults’ factory for repair before reverting to replacement or credit.
- 17.2 The conditions applicable to the warranty given by clause 1 are:
- (a) the warranty shall not cover any defect or damage which may be caused or partly caused by or arise through:
- (i) failure on the part of the Customer to properly maintain any Goods or serviced item; or
- (ii) failure on the part of the Customer to follow any instructions or guidelines provided by Hoults; or
- (iii) any use of any Goods or serviced item otherwise than for any application specified on a quote or order form; or
- (iv) the continued use of any Goods or serviced item after any defect becomes apparent or would have become apparent to a reasonably prudent operator or user; or
- (v) fair wear and tear, any accident or act of God.
- (b) the warranty shall cease and Hoults shall thereafter in no circumstances be liable under the terms of the warranty if the workmanship is repaired, altered or overhauled without Hoults’ consent.
- (c) in respect of all claims Hoults shall not be liable to compensate the Customer for any delay in either replacing or remedying the workmanship or in properly assessing the Customer’s claim.
- (a) the warranty shall not cover any defect or damage which may be caused or partly caused by or arise through:
- 17.3 Further to clause 2, to qualify for any warranty, doors and hardware must be correctly installed, and doors must be correctly finished for the environment (including, but not limited to, entrance doors and doors installed in humid environments such as bathrooms, etc.) and according to the manufacturer’s specifications.
- 17.4 For Goods not manufactured by Hoults, the warranty shall be the current warranty provided by the manufacturer of the Goods. Hoults shall not be bound by nor be responsible for any term, condition, representation, or warranty other than that which is given by the manufacturer of the
- 17.5 In the case of second hand Goods, the Customer acknowledges that full opportunity to inspect the same has been provided and accepts the same with all faults and that no warranty is given by Hoults as to the quality or suitability for any purpose and any implied warranty, statutory or otherwise, is expressly excluded. Hoults shall not be responsible for any loss or damage to the Goods, or caused by the Goods, or any part thereof however arising.